Refund Policy

1. Digital Goods Nature

Because datasets are non-tangible digital deliverables provided with comprehensive pre-purchase schema dictionaries and sample data previews, purchases are generally final once files have been accessed or downloaded.

2. Eligible Circumstances for Refund

We provide full or partial refunds through Cashfree Payments under the following documented circumstances:

• Technical Defect or Corrupted File: The delivered file archive is demonstrably corrupted and cannot be repaired or re-delivered by our technical support team within 48 hours.
• Severe Schema Discrepancy: The dataset critically deviates from the published column schema, data types, or documented sample records.
• Duplicate Transaction: Accidental duplicate charges caused by network latency or multiple checkout submissions for the same dataset.

3. Refund Execution via Cashfree Payments

Approved refunds are processed through the Cashfree Refunds API back to the original payment source (UPI, bank account, or payment card). Refunds typically reflect within 3 to 7 business days depending on the customer's bank.

4. Access Revocation Policy

Upon the confirmation of any refund, all purchase entitlements associated with that order are automatically revoked. The customer's dashboard will immediately disable download endpoints for the refunded dataset.

5. Requesting a Refund

To initiate a refund request, submit a ticket via our Customer Support Desk selecting your Order Number and describing the issue.